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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Linda Baxter

September 13, 2024

5  out of  5
rating by Linda Baxter
"Linde and Michael were above & beyond helpful. Everything was well explained. I’m really pleased with the money they are saving me."
We responded:
"Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Linde and Michael went above and beyond to provide you with exceptional assistance. It's great to know that they explained everything thoroughly, ensuring you had a clear understanding. We're even more delighted to learn that their efforts have resulted in significant savings for you. Saving money is always a wonderful outcome, and we're glad that we were able to help you achieve that. Should you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future. Thank you once again for choosing our services."
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braxton williams

September 11, 2024

5  out of  5
rating by braxton williams
"Emily was so helpful and easy to communicate with!"
We responded:
"Thank you for your review! We're delighted to hear that Emily provided you with helpful assistance and made communication easy for you. We strive to provide excellent customer service, and we're glad that Emily could meet your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!"
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Matt Molesworth

September 11, 2024

5  out of  5
rating by Matt Molesworth
"Very helpful very detailed about your insurance policies they don't hide nothing good price reasonable rates thanks jared"
We responded:
"Thank you for your kind words and positive review! We're thrilled to hear that our team was very helpful and provided detailed information about our insurance policies. Transparency and offering reasonable rates are fundamental to our commitment to customer satisfaction. We appreciate your feedback and are glad that Jared could assist you. If you have any more questions or need further assistance with your insurance needs, don't hesitate to reach out. We're here to help!"
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Jay

September 10, 2024

5  out of  5
rating by Jay
"Very polite, intuitive, save me money!"
We responded:
"Thank you for your review! We're delighted to hear that our auto insurance service was very polite, intuitive, and helped you save money. Providing excellent customer service and cost savings are our top priorities. If you have any more questions or need further assistance with your auto insurance needs, please feel free to reach out. We're here to help!"
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jarrod fish

September 9, 2024

5  out of  5
rating by jarrod fish
"Emily was wonderful, very nice and helpful!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that Emily provided you with excellent service and was both nice and helpful. We take pride in offering exceptional customer service for all your auto insurance needs. We appreciate your kind words and will make sure to pass them along to Emily. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you again for sharing your positive experience with Emily. We look forward to serving you for all your auto insurance needs."
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Thomas Gallagher

September 9, 2024

5  out of  5
rating by Thomas Gallagher
"Jared was and continues to be outstanding in aiding all of my insurance needs. Shopping around for different auto quotes led me to State Farm and the team especially Jared have been extremely helpful in fulfilling exactly what I was looking for. Will not take my insurance needs elsewhere."
We responded:
"Thank you for taking the time to leave a review! We greatly appreciate your kind words. We're thrilled to hear that Jared has been exceptional in assisting you with all of your insurance needs. We'll make sure to pass along your positive feedback to him. If you have any further questions or require any additional assistance, please don't hesitate to let us know. We're always here to help!"
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Todd Bruley

September 6, 2024

5  out of  5
rating by Todd Bruley
"My interaction with the staff and my agent Jared was a wonderful experience at the State Farm office in Kalkaska. They were cordial, polite, and helpful. Jared was knowledgeable, took care of my needs, and saved me some money by bundling my policies. Very satisfied with my service."
We responded:
"Thank you for sharing your wonderful experience with our State Farm office in Kalkaska! We're thrilled to hear that your interaction with our staff, particularly with your agent Jared, was nothing short of exceptional. At Michael Smith State Farm, we strive to provide top-notch service, and it's fantastic to know that our team was cordial, polite, and helpful throughout your visit. We're delighted that Jared's knowledge and expertise allowed him to address your needs and even save you money through policy bundling. Your satisfaction is our utmost priority, and we're glad we could meet your expectations. We truly appreciate your kind words and will make sure to share your feedback with Jared and the rest of our team. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We're here to provide you with continued excellent service. Thank you again for choosing Michael Smith State Farm and for sharing your positive experience. We look forward to serving you for all your insurance needs."
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Paula Sauls

September 5, 2024

5  out of  5
rating by Paula Sauls
"Emily was awesome, very friendly and helpful."
We responded:
"Thank you so much for taking the time to leave us a review! We're thrilled to hear that Emily provided you with an awesome experience and that she was friendly and helpful. Our team strives to provide exceptional customer service, especially when it comes to auto insurance. We understand that finding the right coverage can be overwhelming, but our dedicated staff, like Emily, are always here to guide you through the process and ensure you have a positive experience. We truly appreciate your kind words and will make sure to pass along your feedback to Emily. If you have any further questions or need assistance with your auto insurance in the future, please don't hesitate to reach out to us. We're here to help! Thank you again for sharing your positive experience. We look forward to serving you in the future."
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patti roach

September 4, 2024

5  out of  5
rating by patti roach
"Excellent customer service from Emily"
We responded:
"Thank you for sharing your positive experience! We're thrilled to hear that Emily provided you with excellent customer service. Our team values your satisfaction, and it's great to know that Emily went above and beyond to assist you. We truly appreciate your feedback and hope to have the opportunity to serve you again soon."
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Dee Perry

September 4, 2024

5  out of  5
rating by Dee Perry
"My agent was Emily she was awesome she knew what I was looking for and made it happen"
We responded:
"Thank you for taking the time to leave a review! We're glad to hear that Emily provided excellent service and fulfilled your needs. We strive to ensure our customers have a positive experience, and it's great to know that Emily was able to assist you in finding the right auto insurance. We appreciate your feedback and look forward to serving you again in the future."
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Kristi MacGregor

August 31, 2024

5  out of  5
rating by Kristi MacGregor
"Jared was extremely helpful!"
We responded:
"Thank you for leaving a review! We're glad to hear that Jared was extremely helpful in assisting you. We'll be sure to pass along your positive feedback to him. If there's anything else we can do to assist you, please don't hesitate to let us know. We're here to help!"
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Nicole Priebe

August 30, 2024

5  out of  5
rating by Nicole Priebe
"Wonderful experience - Jared was very thorough, explained everything in a way I could understand, and looked out for my best interest. Absolutely recommend!"
We responded:
"Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a wonderful experience with Jared. It's great to know that he was thorough, explained everything in a way that was easy to understand, and always looked out for your best interest. We truly appreciate your recommendation and will make sure to pass along your kind words to Jared. If you ever need any further assistance, please don't hesitate to reach out. We're here to help and value your trust in us!"
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Tammy Dvorski

August 28, 2024

5  out of  5
rating by Tammy Dvorski
"Jarod took time to answer all questions, offer alternatives, and thoroughly explained our new policy. Thank you!"
We responded:
"Thank you for sharing your feedback! We're delighted to hear that Jared provided exceptional service by answering all of your questions, offering alternatives, and thoroughly explaining your new policy. We'll be sure to pass along your kind words to him. If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help and appreciate your trust in us!"
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Jon Pietila

August 27, 2024

5  out of  5
rating by Jon Pietila
"Talk to a guy named Jared. He was the best kept thing simple and helped me understand the changes to my bill and what was the best option to go to help save me money and was super friendly about it."
We responded:
"Thank you for sharing your positive experience with Jared! We're thrilled to hear that he provided you with exceptional service and made the process simple and easy to understand. It's great to know that Jared took the time to explain the changes to your bill and helped you identify the best option to save money. We're glad his friendly demeanor made the experience even more enjoyable for you. At Michael Smith State Farm, we strive to provide our customers with personalized assistance and ensure they fully comprehend their options. We're delighted that Jared was able to deliver on this commitment. We truly appreciate your feedback and recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!"
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Jessica DiCataldo

August 26, 2024

5  out of  5
rating by Jessica DiCataldo
"What a pleasure it is working with Jared. He is friendly, professional, knowledgeable, easy to reach and ready to answer any questions that I had. Quite frankly, it's a breath of fresh air compared to some of the online based insurance companies. I will definitely be recommending to family and friends."
We responded:
"Thank you so much for taking the time to share your wonderful experience working with Jared. We are delighted to hear that he has provided you with exceptional service, demonstrating friendliness, professionalism, and expertise. We understand that having easy accessibility and prompt responses are crucial when it comes to handling insurance matters, and we're glad that Jared has been readily available to address any questions or concerns you may have had. Your kind words about our personalized approach truly mean a lot to us. We strive to stand out from online-based insurance companies and offer a refreshing experience for our clients. We sincerely appreciate your recommendation to your family and friends. Word-of-mouth referrals like yours are invaluable to us and help us continue delivering the highest level of service to all our customers. Should you require any further assistance, please do not hesitate to reach out. We are here to help!"
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Matthew Hagerman

August 19, 2024

5  out of  5
rating by Matthew Hagerman
"The best"
We responded:
"Thank you for your concise but powerful review! We greatly appreciate your kind words and are thrilled to hear that you consider our service to be "the best." Providing exceptional service is always our top priority, and it is truly rewarding to know that we have met your expectations. We will continue to strive for excellence and ensure that we maintain the high standards that have earned us your endorsement. Once again, thank you for your positive feedback. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future."
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Ashleigh Coffey

August 19, 2024

5  out of  5
rating by Ashleigh Coffey
"Emily was more than amazing and helpful! We decided to switch from our current insurance provider to State Farm and she made the progress so easy and got us the best deals possible! Thank you again Emily!"
We responded:
"Thank you for your wonderful review! We are thrilled to hear that Emily went above and beyond to assist you. Switching insurance providers can often be a daunting task, but we are glad that Emily made the process easy for you. We will make sure to pass along your kind words to Emily and recognize her for her exceptional service. We are delighted that she was able to secure the best deals possible for you. Thank you once again for choosing State Farm for your auto insurance and for taking the time to share your positive experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
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Ron B

August 19, 2024

5  out of  5
rating by Ron B
"Good, quick and friendly service"
We responded:
"Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our service to be good, quick, and friendly. Delivering exceptional customer service is one of our top priorities, and it is always rewarding to know that we have met your expectations. We appreciate your kind words and value your feedback. If there is anything else we can assist you with in the future, please do not hesitate to reach out. We look forward to serving you again soon!"
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Jennifer Stapleton

August 14, 2024

5  out of  5
rating by Jennifer Stapleton
"Jared was great in assisting me get insurance"
We responded:
"Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Jared provided you with excellent assistance in obtaining insurance. At our company, we strive to deliver exceptional customer service, and we're glad that Jared was able to meet your needs and make the process smooth for you. We'll be sure to pass along your kind words to Jared and acknowledge his outstanding support. If you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to help!"
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Paula Renee

August 13, 2024

5  out of  5
rating by Paula Renee
"Emily is definitely the reason I am now a customer of this agency. I have been bothered by so many agencies the last few months, but something about Emily's text made me actually respond. Then, once I spoke with her, I was sold. She went out of her way, to make sure I had the lowest payment. While talking she felt like my best friend. She is great!!"
We responded:
"Thank you for taking the time to share your positive experience with Emily at our agency! We truly appreciate your feedback and are thrilled to hear that she made such a lasting impression on you. It's fantastic to know that Emily's text caught your attention and prompted you to reach out. We're glad that she was able to provide you with exceptional service and went above and beyond to ensure you received the lowest payment possible. We pride ourselves on our team's dedication to customer satisfaction, and it's wonderful to hear that Emily made you feel like you were talking to a best friend. We're grateful to have Emily on our team, and we will make sure to pass along your kind words to her. If you have any further questions or need any assistance, please don't hesitate to let us know. We're here to help and look forward to serving you in the future."
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Josh Bristow

August 9, 2024

5  out of  5
rating by Josh Bristow
"Emily made the process of switching over and starting a policy that’s going to save me money so easy, and she has such a great energy to her! Amazing experience, very happy with everything!"
We responded:
"Thank you for leaving us a wonderful 5-star review! We're delighted to hear that Emily made the process of switching over and starting a new insurance policy seamless for you. It's fantastic to know that she has such a great energy, creating an amazing experience for you. We're thrilled that we could help you save money while providing excellent service. If there's anything else we can assist you with, please feel free to let us know. We're here to ensure your continued satisfaction!"
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Nate Herriff

August 9, 2024

5  out of  5
rating by Nate Herriff
"The agent I spoke to was amazing. I can’t remember her name but was fantastic"
We responded:
"Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that your experience was amazing. We understand that sometimes it can be difficult to recall names, but we're glad to know that our agent provided fantastic service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!"
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Chelsea Nicole

August 8, 2024

5  out of  5
rating by Chelsea Nicole
"Emily is the best! She helped me out tremendously, and was so friendly!"
We responded:
"Thank you so much for your amazing 5-star review! We're thrilled to hear that Emily provided you with exceptional assistance and went above and beyond to help you out. Her dedication to providing friendly and helpful service is truly commendable. We're grateful to have her on our team. If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help!"
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piece_de_resistance

August 7, 2024

5  out of  5
rating by piece_de_resistance
"Dear Emily, I appreciate your affability, jovial, and kind nature. Thank you for your due diligence, knowledge, and understanding. I wish I could have chosen State Farm for my Home & Auto bundle… based just upon your person-ability alone - YOU are a remarkable human being (who should be trained-up). I WISH YOU ALL THE BEST - in everything you aspires to! Virginia A Becerra"
We responded:
"Thank you so much for your kind words and taking the time to leave such a heartfelt review! We're thrilled to hear that Emily's affability, jovial nature, and kindness made a positive impact on your experience. We truly appreciate your recognition of Emily's due diligence, knowledge, and understanding. Your words reinforce our commitment to providing exceptional service to our valued customers. While we understand that you have chosen a different provider for your Home & Auto bundle, we genuinely appreciate your sentiment and the thought of choosing us based on Emily's remarkable person-ability alone. Rest assured, we'll make sure to pass on your feedback to our team. We wish you all the best in everything you aspire to as well! If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!"
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Steven Krych

August 7, 2024

5  out of  5
rating by Steven Krych
"Emily gave me excellent and professional service by answering all my questions. Highly recommend!"
We responded:
"Thank you for taking the time to leave such a positive review! We're thrilled to hear that Emily provided you with excellent and professional service, going above and beyond to answer all your questions. Your recommendation means a lot to us. If you ever need assistance again in the future, don't hesitate to reach out. We're here to help!"