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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephanie Deau

November 14, 2024

5  out of  5
rating by Stephanie Deau
"Ryan was super helpful and made everything so easy on my end. He explained everything as detailed as he could to make sure I was making informed decisions based on my insurance needs. I am so happy I made the switch to State Farm!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ryan was able to assist you effectively and make the transition to State Farm smooth and easy. Providing detailed information to help our clients make informed decisions is our top priority. Welcome aboard, and if you need any further assistance, don’t hesitate to reach out!"
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Pauline Allen

November 12, 2024

5  out of  5
rating by Pauline Allen
"Ryan was amazing! Very personable and thorough. Ryan was able to provide me with better coverage at a lower rate!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ryan was able to assist you effectively and provide you with the coverage you needed at a better rate. Our team strives to deliver personalized and thorough service, and it's great to know that Ryan made a positive impact on your experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!"
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Tapanga C

November 11, 2024

5  out of  5
rating by Tapanga C
"Emily was so helpful and so friendly throughout the process of getting my insurance switched! She made it so easy and explained everything! I’m very glad I made this decision!"
We responded:
"Thank you so much for your kind words! I'm delighted to hear that you found the process of switching your insurance easy and that my explanations were helpful. It was a pleasure working with you, and I'm glad you feel confident in your decision. If you have any questions or need assistance in the future, please don’t hesitate to reach out. I'm here to help!"
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Lawana Lowery

November 11, 2024

5  out of  5
rating by Lawana Lowery
"Emily was wonderful to work with! She was thorough and gave the absolute best quote and coverage I could’ve asked for. I will recommend her to everyone!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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John Cochran

November 6, 2024

5  out of  5
rating by John Cochran
"She was very friendly, very professional and very courteous one thing with me as customer service and she was very friendly and it was great customer service"
We responded:
"Thank you for taking the time to share your experience! We’re delighted to hear that you found our team member to be friendly, professional, and courteous. Providing great customer service is our top priority, and your feedback truly motivates us to keep delivering our best. We look forward to seeing you again soon!"
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Ryan Stewart

November 1, 2024

5  out of  5
rating by Ryan Stewart
"Ryan was awesome, super helpful, and professional, 10/10 would recommend."
We responded:
"Thank you for taking the time to share your experience! We're delighted to hear that Ryan was able to assist you so effectively. Providing exceptional service is our priority, and your 10/10 recommendation means the world to us. If you need anything else in the future, please don’t hesitate to reach out!"
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Angie Williams

November 1, 2024

5  out of  5
rating by Angie Williams
"Michael Smith State Farm inurance has always been very accomodating with our insuranxe needs Thanks"
We responded:
"Thank you so much for your kind words! We are thrilled to hear that you have had a positive experience with Michael Smith State Farm Insurance. Our team strives to be accommodating and responsive to all our clients' insurance needs, and it's rewarding to know that we've met your expectations. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us!"
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entropyrose

October 31, 2024

5  out of  5
rating by entropyrose
"Jared was very knowledgeable and professional, helped us with all our insurance questions!"
We responded:
"Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Jared was able to assist you with your insurance questions and that you found him knowledgeable and professional. Our team strives to provide the best service possible, and it’s always rewarding to know we’ve met your expectations. If you have any more questions in the future or need further assistance, please don’t hesitate to reach out. We’re here to help!"
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Jacob Kruzell

October 28, 2024

5  out of  5
rating by Jacob Kruzell
"Great customer service"
We responded:
"Thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience with our customer service team. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. If you need anything else or have any questions, please don’t hesitate to reach out. We look forward to serving you again!"
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Tricia Sharp

October 23, 2024

5  out of  5
rating by Tricia Sharp
"State Farm Agent Michael Smith has amazing people in his office. Emily Morrow is absolutely wonderful to work with. She is on point, always happy, and very patient (I am kind of a hot mess most of the time). I love working with her and this Agent and will continue to do so as long as I am able to drive :-) Thank You so much for your outstanding service"
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear about your positive experience with Emily and our team. We pride ourselves on providing exceptional service, and it’s wonderful to know that Emily has made such a great impression. Your kind words mean a lot to us, and we’re grateful to have you as part of our State Farm family. If you ever need anything, don't hesitate to reach out. Safe driving! 🚗💙 "
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Wally 1970

October 18, 2024

5  out of  5
rating by Wally 1970
"Emily has great communication and coordination, working with her to get insured is the biggest reason I switched to State Farm Insurance and my rates are fantastic!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Emily's communication and coordination made such a positive impact on your experience. We're thrilled that you chose Michael Smith State Farm Insurance and are enjoying fantastic rates. Your satisfaction is our priority, and we look forward to continuing to serve you!"
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Patricia Gadwa

October 17, 2024

5  out of  5
rating by Patricia Gadwa
"Emily was wonderful, very helpful with navigating me through the hoops of insurance and what I need and don't need. I would recommend her to anyone!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Emily was able to assist you effectively with your insurance needs. Her dedication to helping our clients navigate the complexities of insurance is truly commendable. We appreciate your recommendation and look forward to serving you again in the future!"
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Andrew Roberson

October 17, 2024

5  out of  5
rating by Andrew Roberson
"One of the best experiences I have ever had with a agent they went above and beyond to help me and got me a price no one else could come close to I would definitely recommend"
We responded:
"Thank you for taking the time to leave us such a glowing review! We are thrilled to hear that your experience with Michael Smith State Farm was one of the best you've ever had. Going above and beyond to help our customers is a top priority for us, and we're delighted that we could deliver a price that surpassed all others. Your recommendation means a lot to us, and we truly appreciate your trust in our services. If there's anything else we can do for you in the future, please don't hesitate to reach out. Thank you again for your kind words and for choosing us!"
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Matt Hatcher

October 12, 2024

5  out of  5
rating by Matt Hatcher
"What an incredible find. They’ve made my move back to Michigan an easy transition."
We responded:
"Thank you for your wonderful review! We're thrilled to hear that we were able to help make your move back to Michigan a smooth and easy transition, especially when it comes to insurance. Moving to a new location often means having to update and transfer your insurance policies, which can be a daunting task. We understand the importance of ensuring that your insurance coverage is in place and tailored to your needs, especially during a move. Our dedicated team works tirelessly to provide personalized insurance solutions that meet your specific requirements. Whether it's auto, home, or any other type of insurance, we're committed to making the process as seamless as possible for you. We're delighted that we were able to assist you during this important time in your life, and we're here to provide ongoing support whenever you need it. If there's anything else we can do to further assist you or if you have any questions about your insurance coverage, please don't hesitate to reach out. Thank you once again for choosing our agency. We truly appreciate your trust and look forward to serving you with all your insurance needs in the future."
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tga anderson

October 11, 2024

5  out of  5
rating by tga anderson
"It was truly a pleasure working with Michael Smith's office. The staff was excellent and special thanks to Jared he went above and beyond answered all our questions and explained in detail about our policies. We were able to save quite a bit of money for much better coverage on our homeowners and our autos. I would highly recommend Jared and all the staff at Michael Smith's insurance agency in Kalkaska. Tim"
We responded:
"Thank you so much for your wonderful review! We are absolutely delighted to hear that you had a positive experience working with Michael Smith State Farm office. Our team takes great pride in providing excellent service, and we're thrilled that you found our staff to be exceptional. We're especially grateful for your kind words about Jared. He truly goes above and beyond for our customers, and it's fantastic to hear that he answered all your questions and provided detailed explanations about your policies. We're glad that Jared was able to help you save money while ensuring better coverage for your homeowners and autos. Your recommendation means the world to us. We strive to deliver top-notch service to all our clients, and we're thrilled to know that you would highly recommend Jared and our entire staff at Michael Smith State Farm insurance agency in Kalkaska. Thank you again for choosing our agency. If you ever need any further assistance or have any more questions, please don't hesitate to reach out. We're always here to help!"
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Hunter Marvin

October 11, 2024

5  out of  5
rating by Hunter Marvin
"Staff is nice and helpful. Jared is the man 👍"
We responded:
"Thank you so much for taking the time to leave us a review! We're absolutely thrilled to hear that our staff was not only nice, but also helpful. We strive to create a welcoming and friendly environment for all our customers, and it's great to know that we're succeeding in that regard. And of course, we couldn't agree more about Jared! He's an exceptional member of our team, and we're fortunate to have him. We'll be sure to pass along your kind words to him. Once again, thank you for choosing our establishment, and we hope to serve you again in the future. If you ever need any further assistance, please don't hesitate to reach out."
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Eric Crane

October 10, 2024

5  out of  5
rating by Eric Crane
"My time at state farm.....by Eric Crane....unfortunate circumstances had led me down the path of insurance hunting once again. My hunt found me at state farm where I met a kindred spirit of the dad joke variety Emily Morrow. Emily did a awesome job at finding a policy just for me it was a very entertaining experience and I am glad she is my new rep for the insurance world."
We responded:
"Thank you for taking the time to share your experience at State Farm. We are thrilled to hear that Emily Morrow was able to assist you in finding a policy that suited your needs. It's great to hear that she brought a touch of humor to the process, making it an entertaining experience for you. We appreciate your kind words about Emily and her expertise in the insurance world. We're confident that she will continue to provide you with exceptional service and support in the future. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Thank you once again for choosing Michael Smith State Farm."
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Judy Archambault

October 10, 2024

5  out of  5
rating by Judy Archambault
"Emily is absolutely outstanding. From her amazing smile and laugh to her incredible customer service I am so happy any time I call her."
We responded:
"Thank you for taking the time to leave such a wonderful review about Emily. We are thrilled to hear that she has made such a positive impression on you with her outstanding customer service. We appreciate your kind words about Emily's welcoming smile and infectious laughter. Providing exceptional service with a warm and friendly approach is something we strive for at State Farm, and it's fantastic to know that Emily has achieved this for you. We value your business and want to ensure that every interaction you have with us is a positive one. If you ever need any further assistance, please don't hesitate to reach out. Emily and the rest of our team are here to help. Thank you once again for your kind words and for choosing Michael Smith State Farm."
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kpoplifeisbest

October 9, 2024

5  out of  5
rating by kpoplifeisbest
"Emily was amazing! She literally saved me today. She was super nice, sweet, polite, helpful, and went above & beyond to help me when I was in a tough spot. I can’t wait to work with her as my agent! Thanks again Emily! You are the BEST 🙂"
We responded:
"Thank you for taking the time to leave such a fantastic review! We're thrilled to hear that Emily provided you with amazing service and went above and beyond to assist you when you were in a tough spot. It's wonderful to know that she was not only nice, sweet, and polite, but also exceptionally helpful. We're glad to have her on our team as your agent, and we're confident that she will continue to provide you with exceptional assistance. We'll be sure to pass along your kind words to Emily. Thank you again for your glowing review, and we're excited to continue working with you!"
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Crafting With Stacy

October 9, 2024

5  out of  5
rating by Crafting With Stacy
"Absolutely love the ladies there. So nice and personal. I could be having a bad day and when Emily calls it changes my mood everytime. Also thanks for the reminder everyone knows I need them. Wouldn’t change to another office for nothing."
We responded:
"Thank you for sharing your wonderful experience with us! We're thrilled to hear that you absolutely love the ladies at our office. We're glad to know that they have been providing such personal and friendly service to brighten your day, especially when Emily calls. It's great to have someone who can positively influence our mood. We're also happy to know that our reminders have been helpful to you. We truly appreciate your loyalty and kind words. We're grateful to have you as a valued customer, and we look forward to serving you for years to come. If you ever need anything, feel free to reach out to us. Thank you again for your lovely review!"
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Cortney Marie

October 4, 2024

5  out of  5
rating by Cortney Marie
"Emily was a great help and very thorough and timely! Would definitely recommend."
We responded:
"Thank you for your positive review! I'm thrilled to hear that Emily provided you with great help and was thorough and timely in her assistance. I'll make sure to pass along your kind words to her. We appreciate your recommendation and look forward to assisting you again in the future."
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John Sherwood

October 2, 2024

5  out of  5
rating by John Sherwood
"Quick, friendly and always ready with a smile and prompt answers to any question you may have. Class AAA business"
We responded:
"Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our service was quick, friendly, and left you with a smile. Providing prompt answers to our customers' questions is a top priority for us, and we're glad that it was evident during your interaction with our team. Your kind words and recognition mean a lot to us. We pride ourselves on delivering a Class AAA service, and it's truly rewarding to know that we met your expectations. We greatly appreciate your support and hope to have the opportunity to assist you again in the future. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're always here to help!"
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Mc “DarkAster101” Vance

September 27, 2024

5  out of  5
rating by Mc “DarkAster101” Vance
"Thanks to Jared I switch to a better insurance company. Helped me feel like family so i decided to refer him to my family thanks, Jared . My grampa Elbert is very satisfied with your service"
We responded:
"Thank you so much for taking the time to write such a wonderful review! We're thrilled to hear that Jared was able to assist you in finding a better insurance company that made you feel like family. At Michael Smith State Farm, our main goal is to ensure that our customers receive the best possible service and support. It's fantastic to know that Jared's dedication and expertise helped you make the switch to a company that met your needs. We truly appreciate your trust in Jared and for referring him to your family. Word-of-mouth recommendations like yours mean the world to us, and we're grateful for the opportunity to serve your loved ones as well. If you or your family members have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you once again for your kind words, and we wish you and your family all the best."
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Heidi Barcia

September 25, 2024

5  out of  5
rating by Heidi Barcia
"When I began the, ever so daunting, and never any fun, search for a fair priced car insurance company. I did not anticipate the preeminent experience with the G.O.A.T of insurance companies. Thank you State Farm! Rachel and Jared are the rock stars of sales, quoting, and finalizing a deal. They helped me to understand the best policy, for the best price and made me feel comfortable and confident in my choice. I must have reviewed and researched ten different quotes and each seemingly, went up in price and lower in coverage. I could not find anything less than $170 and most, if not all, were online companies, as in absolutely NO bricks and mortar options. I am, by no means, ANTI Internet. However, the option to walk into an actual building and speak with someone, face to face, is a comfort that I might be willing to pay for, depending on the circumstances and car insurance is definitely one of them. They saved me, at least $30 and I have, not one, but two policies. The discount I received on my car insurance after adding renters insurance made my renters insurance virtually free. Otherwise, I would be paying more for my car insurance alone! I honestly recommend that you contact this company for either a new policy or if you are looking to decrease your current policies. It takes five minutes and I am willing to bet you are going to be really happy!"
We responded:
"Thank you so much for your fantastic review! We are thrilled to hear that your experience with State Farm exceeded your expectations in your search for a fair-priced car insurance company. We are proud to have Rachel and Jared on our team as they exemplify the best in sales, quoting, and finalizing deals. It's wonderful to know that they helped you understand the best policy for the best price, making you feel comfortable and confident in your choice. We understand the importance of having the option to speak face-to-face with someone and we're glad we could provide that comfort for you. Saving you at least $30 and providing a discount on your car insurance after adding renters insurance is truly rewarding. We appreciate your recommendation and encourage others to reach out to us for a new policy or to explore opportunities to decrease their current policies. Thank you again for choosing State Farm and for sharing your positive experience. We're here for you whenever you need us!"
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Marquis Brown

September 21, 2024

5  out of  5
rating by Marquis Brown
"Emily is absolutely amazing at what she does so personal and professional at the same time it was like talking to a long time friend so glad she's my rep"
We responded:
"Thank you so much for sharing your review and expressing your appreciation for Emily! We're thrilled to hear that she has left such a positive impression on you. Emily prides herself on providing a personalized and professional experience to all of her clients. It's wonderful to hear that she made you feel comfortable and at ease, as if you were speaking to a long-time friend. We're glad that she was able to establish a strong rapport with you. We'll make sure to pass along your kind words to Emily and let her know about the impact she has made. If you ever need any further assistance or have any more questions, please feel free to reach out. We're here to help! Thank you once again for your glowing recommendation. We truly appreciate your support, and we look forward to serving you and providing you with exceptional service in the future."