Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ms P

Ms P

March 16, 2026

5  out of  5
rating by Ms P
"Ryan was so helpful with my sister and got her an amazing price for her auto insurance that I switched also. You can tell how honest he is from the sound of his voice."
We responded:
"Thank you so much for your wonderful review! We're delighted that Ryan was able to assist your sister and earn your trust as well. Honesty and great service are very important to us, and we're glad that came through. We appreciate your support and look forward to continuing to serve you both!"
Profile photo of Amanda Carpenter

Amanda Carpenter

March 4, 2026

5  out of  5
rating by Amanda Carpenter
"My experience in switching to State Farm with Ryan Steele has been so easy. He is Very knowledgeable, and helpful. Saved me tons of money too. I only wish I made the switch sooner! Very happy customer."
We responded:
"Thank you for sharing your experience! We're delighted to hear that Ryan made your switch to State Farm easy and helped you save money. His knowledge and dedication truly make a difference. We're so happy to have you as a customer and look forward to supporting you for years to come!"
Profile photo of Britney Seward

Britney Seward

March 4, 2026

5  out of  5
rating by Britney Seward
"Ryan helped my husband and I transfer our auto insurance seamlessly. He was easy to talk to and answered all questions I had with a great attitude. We will be recommending him to anyone with insurance needs."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ryan made your auto insurance transfer seamless and that you had a great experience working with him. He truly values helping our clients and providing excellent service. We appreciate your recommendation and look forward to assisting you and anyone you send our way in the future!"
Profile photo of Benjamin Brownfield

Benjamin Brownfield

March 2, 2026

5  out of  5
rating by Benjamin Brownfield
"Jared with State Farm was extremely helpful and thorough. He gave pros and cons for each service and really made me feel like I was getting a tailored service. I feel like he took extra time and showed he cared about getting me and my family to right coverage. Thank you Jared."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jared provided you with thorough and personalized service. At our State Farm office, we strive to make sure every client feels confident and cared for when choosing the right coverage. We’ll be sure to pass along your thanks to Jared — he’ll be happy to know his efforts made a difference for you and your family. If you ever need anything else, please don’t hesitate to reach out!"
Profile photo of Jay H

Jay H

February 27, 2026

5  out of  5
rating by Jay H
"Jared was amazing to talk with, hot me taken care of. I will recommend him to anyone"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Jared was amazing to talk with and took great care of you throughout your experience. He truly strives to provide the best service possible, and your kind words mean a lot to both him and our entire team. We really appreciate your recommendation and look forward to helping you or anyone you send our way in the future! If there’s ever anything else you need, please don’t hesitate to reach out."
Profile photo of William Slaughter

William Slaughter

February 26, 2026

5  out of  5
rating by William Slaughter
"Attentive and patient. They were friendly and professional."
We responded:
"Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear that you found our team attentive, patient, friendly, and professional. At our State Farm office, we strive to provide every client with personalized and thoughtful service, so it’s wonderful to know that we met your expectations. Your kind words motivate us to continue delivering the best experience possible. Please don’t hesitate to reach out if you ever need assistance in the future—we’re always here to help!"
Profile photo of stefanie carone

stefanie carone

February 16, 2026

5  out of  5
rating by stefanie carone
"Ryan was awesome. Very helpful."
We responded:
"Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that Ryan was awesome and very helpful. Providing exceptional customer service is our top priority, and it’s wonderful to know that Ryan was able to make your experience a positive one. We truly appreciate your trust in our State Farm office and look forward to continuing to serve you with the same level of care and dedication. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out!"
Profile photo of Ron B

Ron B

February 11, 2026

5  out of  5
rating by Ron B
"Lacee was very helpful with switching over my homeowners insurance, and got me a cheaper rate than my previous policy holder. She was kind and efficient while doing so as well. Great customer service! I highly recommend her"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Lacee was able to assist you efficiently and find a better rate for your homeowners insurance. Providing excellent customer service is our top priority, and your feedback means a lot to us. If you ever need anything else, don’t hesitate to reach out!"
Profile photo of Trinity Mathews

Trinity Mathews

February 11, 2026

5  out of  5
rating by Trinity Mathews
"Bryce was extremely friendly and helpful"
We responded:
"Thank you so much for your kind words and the 5-star review! We're delighted to hear that Bryce was extremely friendly and helpful throughout your experience. Providing excellent customer service is our top priority, and it’s wonderful to know that Bryce made a positive impression. We truly appreciate your support and trust in our State Farm office. If you ever need assistance in the future, please don’t hesitate to reach out—we’re here to help!"
Profile photo of Christine Lamont

Christine Lamont

February 6, 2026

5  out of  5
rating by Christine Lamont
"Saved quite a bit and Lacee is sooooo great!"
We responded:
"Thank you so much for your kind words and the 5-star review! We're thrilled to hear that Lacee was able to help you save quite a bit. She truly is amazing, and we're lucky to have her on our team. If you ever need anything else, don’t hesitate to reach out!"
Profile photo of Vicki Thornton

Vicki Thornton

January 27, 2026

5  out of  5
rating by Vicki Thornton
"Ryan was great to work with and gave me an awesome rate. I highly recommend working with him! Friendly, attention to detail and very thorough 😊"
We responded:
"Thank you so much for your kind words and 5-star review! We're thrilled to hear that Ryan provided you with excellent service, a great rate, and a friendly, thorough experience. Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out"
Profile photo of Sara Schmitz, REALTOR

Sara Schmitz, REALTOR

January 14, 2026

5  out of  5
rating by Sara Schmitz, REALTOR
"Super easy and friendly! Definitely recommend Lacee Hartzell, Michael Smith and their team!"
Profile photo of Andrew Floreno

Andrew Floreno

December 18, 2025

5  out of  5
rating by Andrew Floreno
"Like a good neighbor, they are fast, friendly, and very helpful! Thank you to the State Farm Team!"
We responded:
"Thank you for sharing your positive experience with Jared. We greatly appreciate your feedback and recommendation. It's wonderful to hear that Jared's pleasant demeanor, swift assistance, and informative approach made your experience a pleasant one. We will be sure to pass on your kind words to Jared. He will be delighted to know that his efforts were recognized and appreciated. If you ever need further assistance or have any questions, please don't hesitate to reach out. Jared and the rest of our team are always here to help. Thank you once again for your review and for recommending Jared. We look forward to serving you again in the future."
Profile photo of Brad Shields

Brad Shields

November 13, 2025

5  out of  5
rating by Brad Shields
"Ryan cut my bill in half it was super quick and an outstanding expirience would recommend any body to call these people thank you guys so much!!!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ryan was able to cut your bill in half quickly and provide an outstanding experience. We truly appreciate your recommendation and look forward to helping you again in the future!"
Profile photo of d riley

d riley

October 10, 2025

5  out of  5
rating by d riley
"Michael Smith Made the process simple."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we made the process simple for you. We appreciate your trust in our State Farm office and look forward to serving you again!"
Profile photo of Megan Piper

Megan Piper

October 1, 2025

5  out of  5
rating by Megan Piper
"Just got a really good quote for my car insurance!!!! Also very friendly over the phone :))"
We responded:
"Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear that you received a great quote for your car insurance and that our team was friendly and helpful over the phone. Providing excellent customer service and finding the best coverage for our clients is our top priority. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your trust in our State Farm office and look forward to serving you again!"
Profile photo of Adam Dreffs

Adam Dreffs

September 26, 2025

5  out of  5
rating by Adam Dreffs
"Ryan was very Helpful, in depth With information, You don’t get a different person every time you call and you actually talk to a real life person and someone from the area. I also like the fact that I’m able to text simple questions as well to the same representative. Would definitely recommend there services. Thanks again Ryan, I look forward to are future business together."
We responded:
"Thank you so much for your kind words and thoughtful review! We're delighted to hear that Ryan was able to provide helpful, in-depth information and that you appreciate the consistency of speaking with a familiar, local representative. We’re also glad the texting option makes it easier for you to get quick answers. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future. Thanks again!"
Profile photo of David Martin

David Martin

August 28, 2025

5  out of  5
rating by David Martin
"Emily truly went above and beyond with her service! She was not only knowledgeable and helpful but also had the warmest smile and the happiest attitude throughout the entire process. She made me feel comfortable, explained all my options clearly, and ensured I understood everything. Her positive energy and genuine care made the whole experience so pleasant."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Emily provided you with exceptional service and made the entire process comfortable and clear. Your kind words about her knowledge, positive attitude, and genuine care mean a lot to us. We’re grateful to have her on our team and glad she could make your experience a pleasant one. If you ever need anything else, please don’t hesitate to reach out!"
Profile photo of Sarah Ward

Sarah Ward

August 27, 2025

5  out of  5
rating by Sarah Ward
"Emily gave me the best service i have ever received from an insurance company. She gave me great options and made everything so understandable and was so kind throughout the whole experience. I will be coming back specifically for her:)"
We responded:
"Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Emily provided you with excellent service and made the process clear and easy to understand. She truly cares about our clients, and we’re glad it showed. We look forward to serving you again in the future!"
Profile photo of Steven Rushford

Steven Rushford

August 22, 2025

5  out of  5
rating by Steven Rushford
"Excellent experience, Emily is awesome!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you had an excellent experience with Emily. She truly appreciates your feedback and looks forward to continuing to provide you with outstanding service. If you ever need anything, we’re here to help!"
Profile photo of Eric Molski

Eric Molski

August 18, 2025

5  out of  5
rating by Eric Molski
"Emily was super helpful and locked us in at a way lower rate! So grateful for her help"
We responded:
"Thank you so much for your 5-star review! We're thrilled to hear that Emily at our State Farm office was super helpful and locked you in at a much lower rate for your auto insurance. We truly appreciate your kind words and are grateful for the opportunity to assist you!"
Profile photo of scott bender

scott bender

August 15, 2025

5  out of  5
rating by scott bender
"Hello .. We recently switched to state farm and saved a bunch of money monthly which is awesome so I wanted to leave this review letting Michael Smith State Farm agent know that you have a fantastic agent by the name of Emily who sent numerous texts and helped me out 💯.... Thank you Scott Bender"
We responded:
"Thank you so much for your kind words Scott and for choosing Michael Smith State Farm! We're thrilled to hear that Emily was able to assist you and help you save money. Your satisfaction means the world to us, and we'll be sure to share your wonderful feedback with Emily. If you ever need anything else, don't hesitate to reach out!"
Profile photo of Kellie Glisson

Kellie Glisson

August 15, 2025

5  out of  5
rating by Kellie Glisson
"Emily at State Farm is the absolute best. She has gone above and beyond for myself and my family. When I was originally looking for insurance she was the ONLY one that replied via text with an actual quote. Anytime I need to change something she’s quick to handle it even if she’s out of the office someone else calls or texts me back immediately. I recommend the Michael Smith State Farm office and I HIGHLY recommend asking for Emily. She’s the best!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs"
Profile photo of Linda Stanton

Linda Stanton

August 15, 2025

5  out of  5
rating by Linda Stanton
"Emily is a great agent. Always gets back to me in a timely manner. Never leaves me with any questions left unanswered! Explains everything in good detail. Definitely would recommend her to anyone needing any insurance!"
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that Emily consistently provides timely and thorough support. Your recommendation means a lot to us, and we're here anytime you need assistance. We truly appreciate your trust in Michael Smith State Farm!"
Profile photo of peg ducsay

peg ducsay

August 15, 2025

5  out of  5
rating by peg ducsay
"Emily is so helpful! She answers calls, and calls back quick. Always answers any questions I have. One of the best agents I’ve dealt with!"
We responded:
"Thank you for your fantastic feedback! We're so happy to hear that Emily’s responsiveness and support have made such a positive impact. It’s our goal to provide the best service possible, and we’re grateful to have you as part of the Michael Smith State Farm family! If you ever need anything, just give us a call."